Privacy Policy — Richar Casino Australia

1. Who We Are

We are Richar Casino, an online gaming platform licensed under Curaçao eGaming regulations and operated specifically for the Australian market. When you register an account, deposit funds, or browse our website at richarcasino-australia.com, you are entrusting us with personal information. We take that responsibility seriously. This Privacy Policy sets out exactly what we collect, why we collect it, how long we keep it, and the rights you hold over that data. We comply fully with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles that govern how organisations like ours must handle personal information. If you have any questions about this policy at any time, our support team is reachable 24/7 through live chat and email.

2. Data We Collect

We collect personal information through several touchpoints. When you create an account we ask for your full legal name, date of birth, residential address, email address, and phone number. These details are required to verify your identity, confirm that you are aged 18 or over, and comply with anti-money-laundering (AML) obligations under Australian law. When you make a deposit or request a withdrawal we also collect payment method details — for PayID this is your registered phone number or ABN; for credit/debit card transactions we collect the card number, expiry date and billing postcode (we do not store full card data — it is tokenised by our PCI-DSS-certified payment processor).

We also collect technical data automatically when you visit our site: IP address, browser type, operating system, pages visited, session duration, clickstream data, and device identifiers. This information is gathered through first-party analytics and server logs. We do not use third-party tracking pixels beyond what is described in our Cookies section below.

For responsible gambling purposes we may collect self-reported information about your gaming habits if you voluntarily set deposit limits, session reminders, or request self-exclusion. This information is treated with the highest level of sensitivity and is never used for marketing.

3. How We Use Your Data

We use the personal information we collect for six primary purposes. First, to verify your identity and age — this is a legal requirement and we cannot provide gaming services without completing Know Your Customer (KYC) checks. Second, to operate your account: process deposits, pay out winnings, apply bonuses, and record your gaming history. Third, to detect and prevent fraud, money laundering, and underage access — our security systems run automated checks on account behaviour and transaction patterns.

Fourth, to provide customer support — our agents need access to your account details to assist you effectively. Fifth, to send you transactional communications: deposit confirmations, withdrawal notifications, bonus activation emails, and security alerts. We always need to send these regardless of your marketing preferences because they relate to your account activity. Sixth, if you have opted in, to send you promotional offers, bonus notifications, and news about new games. You can withdraw marketing consent at any time through your account settings or by emailing our support team.

We do not sell your personal information to third parties for their own marketing purposes. We do not use your data to build profiling systems that are sold to advertisers. We never share your data with any entity unless it is required to operate your account, comply with the law, or protect the safety of our users.

4. Storage & Security

We store your data on secured servers protected by 256-bit TLS encryption in transit and AES-256 encryption at rest. Our infrastructure is hosted in ISO 27001-certified data centres. Access to personal data is restricted to staff members who have a legitimate operational need and have completed mandatory data protection training. All team members handling personal data sign confidentiality agreements as a condition of employment.

We retain your personal data for as long as your account remains active plus five years after closure, as required by Australian financial services record-keeping obligations. If you request account deletion and no legal hold applies, we anonymise your gaming data within 30 days and delete your personal identifiers within 90 days.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within 30 days, as required by the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act.

5. Data Sharing

We share personal data only with the following categories of third parties, each bound by strict data processing agreements:

• Payment processors — to execute your deposit and withdrawal transactions (e.g. PayID network operators, card scheme providers, Skrill, Neteller).
• KYC verification providers — third-party identity verification services that cross-reference your documents against government databases to confirm your identity.
• Game software providers — game studios receive anonymised session data necessary to run their games. They do not receive your name or financial information.
• Regulatory and law enforcement authorities — when legally required by court order, subpoena, or applicable financial crime reporting obligations.
• Responsible gambling registries — if you register with a national self-exclusion scheme, we are required to cross-reference our player database against that registry.

When your data is transferred overseas — for example to game server infrastructure outside Australia — we ensure adequate protections are in place through standard contractual clauses or binding corporate rules equivalent to Australian privacy standards.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to make our site work and to understand how our players use it. Cookies are small text files stored in your browser. We use three categories:

You can control cookies through your browser settings. Blocking essential cookies will prevent you from logging in. For more information about cookies and how to manage them, visit oaic.gov.au.

7. Your Privacy Rights

Under the Australian Privacy Principles you have the following rights regarding your personal information:

• Right to access — you may request a copy of all personal information we hold about you. We will respond within 30 days at no charge for the first request each year.
• Right to correction — if any information we hold is inaccurate or out of date, you may request that we correct it. We will action valid correction requests within 30 days.
• Right to opt out of direct marketing — you may withdraw consent to marketing communications at any time via your account settings or by emailing our support team. Withdrawal does not affect transactional communications.
• Right to complain — if you believe we have not handled your data in accordance with the Privacy Act, you may lodge a complaint with us first, and then escalate to the OAIC at oaic.gov.au if unsatisfied with our response.
• Right to anonymity — where practical, you may interact with our site without identifying yourself (e.g. browsing without an account). However, providing gaming services requires identity verification.

To exercise any of these rights, contact our Privacy Officer at [email protected]. Please include your registered email address and the nature of your request. We may need to verify your identity before processing your request.

8. Minors

Our services are strictly for players aged 18 and over. We do not knowingly collect or process personal data relating to individuals under 18. If we discover that a minor has registered an account, we will immediately suspend the account, forfeit any balances derived from gameplay, and delete all associated personal data. If you believe a minor has registered with us, please contact support immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or best practices. When we make material changes, we will notify registered players by email and display a notice on our website for at least 30 days before the changes take effect. The date at the top of this page always reflects the most recent update. Continued use of our services after the effective date of any change constitutes your acceptance of the updated policy. If you disagree with any changes, you may close your account and request deletion of your data before the effective date.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) at any time. We encourage you to contact us first so we have the opportunity to resolve any concerns directly.